EntirelyPets is an online pet supply store that has been selling since 1999. It focuses on non-prescription pet health products, such as flea and tick treatments from Frontline and Advantage II and joint supplements like Cosequin, alongside supplies for dogs, cats, horses, birds, fish, reptiles and small pets. It suits shoppers hunting for a specific health product at a good price.

We reviewed EntirelyPets' shipping, returns and autoship pages, its prescription process, California pharmacy license records, and its BBB, Trustpilot and Shopper Approved ratings. Short answer: yes, EntirelyPets is a legitimate retailer, but its customer service record is poor, returns are restrictive, and prescription orders are filled by a partner pharmacy rather than by EntirelyPets itself.

EntirelyPets at a glance

Founded1999
HeadquartersUnion City, California
What it sellsNon-prescription pet medications, supplements, flea and tick products, food and supplies; prescriptions through EntirelyPets Pharmacy
Shipping (US)Free ground shipping over $69 (exclusions apply); otherwise $6.95 ground, $10.95 priority or $36.95 express
ReturnsUnopened items only, within four weeks or 30 days of purchase; phone authorization required; restocking fees of up to 20 to 25%; shipping not refunded
Customer service1-800-889-8967 or [email protected]; phones staffed six days a week, closed Sundays
BBB (as of November 2026)D- for EntirelyPets.com (not accredited); 29 complaints in three years, 7 in the last 12 months
Trustpilot (as of November 2026)2.0/5 from about 545 reviews

Who is EntirelyPets?

EntirelyPets says it has been delivering pet products since 1999, and the BBB lists the same start year. The company operates from Union City, California, which is also where returns are sent. It describes itself as a leader in online pet supplies and non-prescription pet medications and says a veterinarian works on site.

EntirelyPets also says it ships only U.S. FDA- or EPA-approved products and presents itself as a U.S. company selling U.S. products. We found no FDA warning letters or lawsuits involving EntirelyPets in our searches as of November 2026. Prescription medications work differently from the rest of the store, as covered below.

What EntirelyPets sells and how prices compare

The catalog leans toward health and wellness. Brands on the site range from Bayer, Nutramax, Cosequin, VetriScience, Vetoquinol, Virbac and Ceva to Frontline, Advantage II, KONG, Absorbine, UlcerGard, Tetra, Fluval, Kaytee, Exo Terra and Zoo Med. Departments cover dogs and cats plus horses, birds, fish, small pets and reptiles.

On price, EntirelyPets promises to match or beat a competitor's price at the time you order, but only against U.S. companies selling EPA- or FDA-approved products, and a price match can't be combined with other offers. Promotions such as buy-two-get-one-free deals and percentage-off codes were running when we checked, with some products excluded.

Auto Reship, the store's subscription program, takes an extra 10% off your first and future scheduled orders, with deliveries every one, two, three, four or six months or once a year. It can't be combined with promo codes, and the discount appears in your order confirmation email rather than in the cart. Changes must be phoned in at least 24 hours before a shipment. Cancelling is also done by phone, and if you cancel before your first recurring shipment, you're charged $5 or 10% of the previous order, whichever is greater.

Shipping and delivery

EntirelyPets' shipping page offers free ground shipping on orders over $69, calculated after promo codes and before tax. Pet food, vaccines, some oversize or heavy orders, and shipments to Alaska, Hawaii, Puerto Rico or other countries don't qualify. Other pages on the site, including the autoship page, mention an $85 threshold instead, so check your cart before counting on free shipping.

Standard rates are:

  • Ground: $6.95, 4 to 8 business days
  • Priority: $10.95, 2 to 4 business days
  • Express: $36.95, 1 to 2 business days, with no delivery to P.O. boxes, Alaska or Hawaii and no pet food
  • Pet food: ground only, from $29.95, 7 to 12 business days
  • Vaccines and refrigerated items: $36.95 by express in an insulated box, plus a $6 ice surcharge; someone needs to be there to receive them

The warehouse ships Monday through Thursday. Express orders go out only Monday through Wednesday and must be placed by 2 p.m. Eastern to ship the same day. Most orders to Canada cost $29.99 to ship.

How prescription orders work at EntirelyPets

Prescription medications are sold through a separate site, EntirelyPets Pharmacy. That site now describes itself as a marketing and referral website. Heartland Vet Supply & Pharmacy processes the prescriptions, takes payment, dispenses and ships the medication, and is the merchant of record. Original paper prescriptions are mailed to an address in Hastings, Nebraska.

New prescriptions can take three to five business days to verify, because the pharmacy contacts your veterinarian, who may take a day or more to respond. Refills already on file may ship the next business day. Vets can call or fax prescriptions in, and prescription products can't be returned.

On credentials, EntirelyPets' prescription page says Heartland is accredited by the National Association of Boards of Pharmacy (NABP) and listed in its Pharmacy Verified Websites program. We couldn't confirm that listing on NABP's own site, so check it there before you order.

EntirelyPets Pharmacy's own California license, number PHY 50832 at the Union City address, now shows as cancelled in state records, with an April 2026 expiration date. The state lookup notes that licenses can be cancelled for several reasons, and the record doesn't say which one applies here. The same record shows the license was issued in 2012 under a stipulated settlement with the California Board of Pharmacy that put it on five years of probation, which has since been completed. The pharmacy pages are also inconsistent about coverage, saying in one place that the pharmacy is licensed to ship to 48 states and in another that 50-state service is coming soon.

Returns, refunds and warranty

EntirelyPets takes back only new, unopened products, and its own pages disagree on the details. The shipping page allows returns within four weeks of purchase with restocking fees of up to 25%, while the help center says 30 days from the purchase date with fees of up to 20%. Plan around the stricter version: four weeks and 25%.

Before sending anything back, call 1-800-889-8967 for a return authorization (RMA) number and write it on a copy of the packing slip. Your refund is the order amount minus the shipping charge. You pay return postage yourself, or EntirelyPets can provide a prepaid label and deduct $10 from the refund. Allow up to three weeks for a return to be received and processed; the refund itself is then issued within a few days.

Clothing purchases are final, prescription products can't be returned, and orders can be cancelled only before they're sent to the warehouse. The policy pages don't set a deadline for reporting a damaged or wrong item, so contact customer service right away if something arrives that way.

What customers say

Ratings depend heavily on where you look. On Shopper Approved, a review service whose badge appears on the store's site, EntirelyPets shows 4.7 out of 5 from about 129,000 reviews (as of November 2026). Open review platforms tell a different story.

On Trustpilot, EntirelyPets scores 2.0/5 from about 545 reviews (as of November 2026), with 55% one-star and 31% five-star ratings, though only 17 were posted in the past year. The profile is unclaimed. Recent reviewers describe slow shipments, items shown as in stock that turned out to be backordered, refunds that were refused or delayed, restocking deductions, autoship orders that were hard to stop, prescription refills held up waiting for vet approval, and calls and emails that went unanswered.

The BBB rates EntirelyPets.com D- because it failed to respond to 18 complaints, and the business is not accredited. It drew 29 complaints in three years and 7 in the past 12 months (as of November 2026). Six of the 10 complaints displayed were unanswered. Customers in those complaints describe promo codes that didn't apply at checkout, autoship charges after cancellation requests, a double charge, a wrong item, a late expedited order and a medication that arrived about a month from expiring. When the company did respond, it usually offered a refund, partial refund or replacement, and customers often accepted when a refund was offered.

Pros and cons

Pros

  • In business since 1999, with a deep catalog of non-prescription pet health brands
  • Price-match promise against U.S. sellers of approved products
  • Free ground shipping over $69 on most orders, plus shipping to Canada and other countries
  • Auto Reship takes an extra 10% off recurring orders
  • Prescriptions filled by a partner pharmacy that EntirelyPets says is NABP-accredited
  • Strong post-purchase ratings on Shopper Approved

Cons

  • BBB rating of D- for unanswered complaints and a 2.0/5 Trustpilot score
  • Returns only on unopened items, with restocking fees of up to 25% and shipping not refunded
  • Conflicting policy details across its own pages, including the return window, fees and free-shipping threshold
  • Pet food and vaccines don't ship free, and pet food shipping starts at $29.95
  • Autoship changes and cancellations must be made by phone, with a fee for early cancellation
  • Its own California pharmacy license is cancelled, and prescriptions depend on a third-party pharmacy

Tips before you order from EntirelyPets

  1. Check the expiration date as soon as medication or supplements arrive, and contact customer service right away if anything is short-dated or wrong.
  2. Have your vet's contact details ready and allow three to five business days for a new prescription to be verified.
  3. Confirm the free-shipping threshold in your cart, since the site mentions both $69 and $85.
  4. Don't open anything you might send back, and call for an RMA number before shipping a return.
  5. If you sign up for Auto Reship, note your schedule and phone in changes at least 24 hours before the next shipment.
  6. Pay by credit card so you have a dispute option if a refund stalls.

Is EntirelyPets legit? Our verdict

EntirelyPets is a legitimate, long-running retailer, and many buyers rate their orders highly on Shopper Approved. It makes the most sense for one-off purchases of non-prescription health products when its price beats the competition and you're confident you won't need to return anything.

Look elsewhere if you rely on regular prescriptions, want easy returns or value responsive customer service. Chewy and 1-800-PetMeds are worth comparing for both supplies and prescription medications.

Visit EntirelyPets

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