Allivet is an online pet pharmacy that sells prescription and over-the-counter medications, prescription diets and pet supplies, and ships them to your home. It suits pet owners who manage ongoing medications or preventives and want to save money with automatic refills.

Short answer: yes, Allivet is a legitimate, licensed pharmacy owned by Tractor Supply, but plan ahead, because prescription orders wait on your vet's approval and prescription medications can't be returned. We reviewed Allivet's policies, its pharmacy credentials and recent customer reviews.

Allivet at a glance

Founded1992
HeadquartersMiami Lakes, Florida
Owner/parentTractor Supply Company (acquisition closed December 2024)
What it sellsPrescription and over-the-counter pet medications, prescription diets and pet supplies
Shipping (US)Free on most orders of $49 or more and on Rx AutoShip orders over $30; otherwise a flat $6.95
ReturnsUnopened over-the-counter items within 30 days with authorization; no returns on prescription drugs or vaccines; shipping not refunded
Customer service1-877-500-9944, Monday to Friday 8 a.m. to 7 p.m. and Saturday 9 a.m. to 5 p.m. Eastern
BBB (as of November 2026)A+, accredited since 2018; 77 complaints in the past three years
Trustpilot (as of November 2026)4.0/5 from about 4,650 reviews

Who is Allivet?

Allivet has been in business since 1992, according to Tractor Supply, and operates from Miami Lakes, Florida. Tractor Supply describes it as a leading online pet and animal pharmacy that is licensed in all 50 states and runs three distribution centers, which it says can reach a large majority of the US with next-day delivery.

Tractor Supply, which calls itself the largest rural lifestyle retailer in the US, announced plans to buy the privately held pharmacy on October 24, 2024, and closed the deal on December 30, 2024. Financial terms weren't disclosed.

Allivet now also fills prescription orders placed through Tractor Supply's own online pet and animal pharmacy. Ownership by a large, publicly traded retailer is a reassuring sign for an online pharmacy, though day-to-day ordering still runs through Allivet's own site and policies.

What Allivet sells and how prices compare

Allivet's catalog covers prescription drugs, over-the-counter treatments, prescription diets and everyday pet supplies. Tractor Supply's announcement highlights brand-name medications, expert pharmacy advice and automatic delivery as the core of the business.

Prices vary by product, so it's worth checking a few of your pet's regular items against your vet's price and another online pharmacy. Several recent Trustpilot reviewers point to lower prices and AutoShip discounts.

AutoShip. Allivet's AutoShip program sends repeat orders automatically. Its FAQ says AutoShip saves 5% on AutoShip items on every order, and Rx AutoShip orders over $30 ship free.

Under Allivet's terms, your first AutoShip order is processed and charged right away, and the subscription stays active until you cancel. You can cancel any or all pharmacy items at any time under My AutoShip in your account, and if a refill goes out after Allivet receives your cancellation, the terms promise a full refund for that order.

Shipping and delivery

Allivet ships most orders of $49 or more for free, and Rx AutoShip orders over $30 also ship free. Orders below those thresholds pay a flat $6.95. Free shipping doesn't apply to expedited delivery, to addresses in Hawaii or Alaska, or to refrigerated items.

Vaccines and other temperature-sensitive products ship separately with ice packs. Standard shipping takes 1 to 3 business days within the continental US, expedited options cost extra, and the final checkout page shows the exact shipping charge before you confirm.

Prescription items can't ship until your vet approves them, so the real clock on a prescription order starts when the clinic responds. Tractor Supply says Allivet's three distribution centers put a large majority of the country within next-day delivery range.

How Allivet handles prescriptions

At checkout, you give Allivet your pet's details and your vet's contact information. If you order during business hours, Allivet contacts the clinic the same day, usually by fax first, then follows up by phone every two business days until the vet responds. Until then, your order shows an "Rx Hold" status.

Your vet can also call, fax or email the prescription directly. If you have a written prescription, Allivet asks you to mail the original to its Miami Lakes pharmacy; faxed or scanned copies are accepted only when they come from the vet's office.

On credentials, Tractor Supply says Allivet is licensed in all 50 states, and Allivet's accreditation page says its site has earned .pharmacy verification from the National Association of Boards of Pharmacy (NABP). That program absorbed NABP's older Vet-VIPPS accreditation, which had stopped accepting new applications by 2017.

We couldn't confirm Allivet's listing in NABP's own lookup tool, so it's worth checking at safe.pharmacy before your first order. A legitimate pet pharmacy should always ask for a valid prescription, and Allivet's process of contacting your vet is what you want to see.

Returns, refunds and warranty

Allivet says state and federal rules prevent it from accepting returns of prescription medications, except in a recall. Vaccines can't be returned for a refund or exchange either.

Over-the-counter products can be returned within 30 days if they're unused, unopened and in the original packaging, for a replacement or refund. You need a return authorization from customer care before sending anything back, and shipping charges aren't refunded. Prescription diets carry a separate 30-day guarantee with a refund or exchange if you're not satisfied.

One inconsistency to know about: Allivet's shipping page says returns that arrive in good condition are subject to a 15% restocking fee, but its return policy page doesn't mention one. Ask customer care to confirm before you ship a return, and if an order arrives wrong or damaged, call right away and keep the packaging.

What customers say

Allivet scores 4.0/5 on Trustpilot from about 4,650 reviews as of November 2026, with 79% five-star and 7% one-star ratings. It claimed its profile in 2017 and has replied to 100% of negative reviews, typically within 48 hours. Recent positive reviews praise responsive customer service, lower prices, AutoShip savings and staff contacting the vet to get a prescription approved.

Most complaints involve timing. Recent reviewers describe a lengthy verification process, a carrier holding a package for a week, slow shipping that Allivet attributed to USPS delays, and an urgently needed medication that showed as out of stock after several days of waiting. One reviewer said a return was wrongly denied before Allivet issued a full refund and apologized, and another was accidentally signed up for two AutoShip subscriptions.

The BBB gives Allivet an A+ rating, and it has been accredited since September 2018. Its profile lists 77 complaints in the past three years and 67 customer reviews. Featured reviews there mention a wrong medication, an AutoShip order that was charged shipping despite the free-shipping offer, and an order delayed more than two weeks.

Pros and cons

Pros

  • Licensed in all 50 states and owned by Tractor Supply since December 2024.
  • Free shipping on most orders of $49 or more and on Rx AutoShip orders over $30.
  • Allivet contacts your vet for you, the same day for orders placed during business hours.
  • AutoShip saves 5% on every order and can be canceled at any time.
  • Strong ratings: A+ from the BBB and 4.0/5 on Trustpilot, with replies to every negative review.
  • Phone support six days a week.

Cons

  • Prescription medications and vaccines can't be returned.
  • Vet approval can delay prescription orders.
  • Return shipping isn't refunded, and the shipping page mentions a 15% restocking fee.
  • No free shipping to Hawaii or Alaska, or on refrigerated items.
  • Some reviewers report stock-outs and carrier delays on time-sensitive medications.

Tips before you order from Allivet

  1. Tell your vet's office to expect a fax from Allivet, so your first prescription order doesn't sit on Rx Hold.
  2. Reorder well before your pet runs out, especially for medications given every day.
  3. Build orders to $49, or use Rx AutoShip over $30, to avoid the $6.95 shipping fee.
  4. Review your AutoShip schedule after signing up, and cancel under My AutoShip if you no longer need it.
  5. Call customer care for a return authorization before sending back an over-the-counter item, and ask whether a restocking fee applies.
  6. Look up Allivet's verification at safe.pharmacy if you want independent confirmation.

Is Allivet legit? Our verdict

Yes. Allivet is a long-running, licensed online pet pharmacy owned by a major US retailer, with an A+ BBB rating and a 4.0/5 Trustpilot score from thousands of customers. It's a good fit for owners who manage ongoing prescriptions, preventives or prescription diets, can plan refills ahead, and want to save with AutoShip.

If your pet needs medication urgently, your vet clinic or a local pharmacy that can fill the prescription the same day is the safer choice. For other online options, compare Chewy Pharmacy or 1-800-PetMeds before you commit to an AutoShip schedule.

Visit Allivet

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