Castlery is an online furniture brand selling sofas, dining sets, beds, outdoor pieces and decor, with tiered home delivery to selected US areas and one US showroom in New York City. It suits shoppers who want a modern, tailored look at mid-range prices and who are confident about size and fabric before they order.

Short answer: yes, Castlery is a legitimate, well-reviewed retailer with long frame warranties, but its returns are costly, so treat every order as close to final. We reviewed Castlery's US policies and recent customer reviews; we did not order or test anything ourselves.

Castlery at a glance

Founded2013, in Singapore
HeadquartersSingapore; US operations based in Anaheim, California
What it sellsSofas and sectionals, chairs, dining and coffee tables, beds, storage, outdoor furniture, rugs and decor
Shipping (US)Flat fee per shipment based on location and order subtotal; free on subtotals of $1,399 or more to selected cities
Returns30 days from receipt; 20% restocking fee per item; shipping and delivery-service fees not refunded
Customer serviceEmail ([email protected]); free styling consultations at the New York showroom
BBB (as of November 2026)A+, accredited since December 2023; 94 complaints in the past three years
Trustpilot (as of November 2026)4.6/5 from about 6,000 reviews

Who is Castlery?

Castlery was founded in Singapore in 2013 as a digital-first furniture brand. Its co-founders include former investment banker Declan Ee and Fred Ji, and Vulcan Post lists two more, Zhou Zhiwei and Travers Tan. The company is still headquartered in Singapore and sells in five markets: Singapore, Australia, the US, the UK and Canada.

The US is by far its biggest market. Vulcan Post reported in March 2026 that American customers account for 65% of Castlery's sales and that the company has sold more than 1 million pieces of furniture. Its US base is in Anaheim, California, though that site isn't open to shoppers, and the BBB file for Castlery, Inc. lists a mailing address in Winston-Salem, North Carolina.

Castlery sold only online in the US until May 2026, when it opened a 3,000-square-foot showroom at 120 West 18th Street in Manhattan's Chelsea neighborhood, its fourth showroom worldwide. The store offers free interior styling consultations and free swatches. Our searches in November 2026 turned up no recalls or lawsuits naming Castlery.

What Castlery sells and how prices compare

The catalog covers living, dining, bedroom, office and outdoor furniture, plus rugs, mirrors, lighting, bedding and smaller decor. Sofas are the center of the range, offered in standard, extended, sectional and sleeper versions and in fabric or leather.

When we checked the US site in November 2026, sofas ranged from $1,149 for the Owen Sofa on clearance to $4,599 for the Dawson Chaise Sectional Couch with Ottoman. The Jonathan Sofa was $1,998, and the Dawson Sofa with Ottoman was $2,849 on sale. That makes a Castlery sofa a considered purchase rather than an impulse buy.

Sales are frequent. In early November 2026, the site was running a Black Friday early-access promotion with up to $950 off. Castlery also runs a credits-based rewards program, The Castlery Club, in which activities such as purchases, reviews and referrals earn credits you can trade for vouchers.

For accidents, Castlery sells Guardsman Furniture Protection Plans lasting two, three or five years, which you choose when adding an item to your cart. They cover mishaps such as spills, scratches and tears that the standard warranty excludes.

Shipping and delivery

Castlery charges a flat shipping rate per shipment, not per order, and the amount depends on your location and order subtotal. It doesn't publish a rate table, so enter your ZIP code on a product page to see the fee, the lead time and whether your area is served at all. If your items ship from different warehouses, each shipment carries its own fee.

Shipping is free on orders with a subtotal of $1,399 or more, excluding add-on services, but only to selected cities. Deliveries run Monday to Friday from 9 a.m. to 7 p.m., with Saturday slots in some cities. Castlery won't deliver to PO boxes or parcel lockers.

You choose one of three service levels, each priced per shipment:

  • Standard (no extra charge): left on the ground floor, in the lobby or in the first dry area. No unpacking or assembly.
  • Room of Choice (+$50 to $70): carried to the room you pick, up to two flights of stairs.
  • White Glove (+$100 to $150): Room of Choice plus unpacking, full assembly and trash removal.

Removal of old furniture costs $50 per item, for like-for-like pieces under 175 pounds in selected regions. Plan your calendar carefully: changes requested less than three business days before delivery, or a wrong address, bring a $100 re-delivery fee. If Castlery can't reach you to schedule delivery, it may cancel the order with a 20% restocking fee.

If you need Castlery to hold an order that's ready to ship, ask within 24 hours of its update email. Storage is free for two months from that email, then costs 5% of the item's value per month.

At delivery, inspect everything before the driver leaves and note any damage on the proof of delivery. Castlery asks you to report damaged or defective items with photos within 14 days, says it replies within two business days, and asks you to keep the cartons until the issue is settled.

Returns, refunds and warranty

You can request a return within 30 days of receiving an item, and only items in as-new condition qualify. Castlery deducts a 20% restocking fee per returned item, charges $50 per item sent back without its original packaging, and doesn't refund the original shipping or any Room of Choice or White Glove fees. On a $2,000 sofa, the restocking fee alone is $400.

Clearance, final sale, display and customized items can't be returned. The US policy page doesn't say whether a separate pickup charge applies, so ask before you book a return. Refunds start within seven business days after the item reaches the warehouse, and card refunds can take another three to five business days to appear.

Changing your mind before delivery is cheaper. Castlery sends a reminder before your shipment is processed and gives you 24 hours to cancel or change the order free; after that, the same 20% fee applies. Exchanges are handled as a return plus a new purchase.

The returns page gives you 30 days to report quality issues, while the delivery page asks for damage reports within 14 days. Reporting within 14 days keeps you inside both deadlines.

The warranty, last updated in September 2026, is one of Castlery's strengths. Coverage starts on the delivery date:

  • Sofas, armchairs, beds and dining chairs: 10 years on the frame, 2 years on parts such as foam, springs and legs, and 1 year on covers.
  • TV stands, sideboards, tables, bookcases and shelves: 5 years on the frame and 2 years on drawers, hinges and other parts.
  • Other items: 5 years on outdoor frames, 10 years on mattresses, 2 years on mirrors and lighting, and 1 year on rugs, bedding and cushions.

The warranty excludes normal wear, accidents, pet damage, display or as-is items, and anything not bought directly from Castlery. To claim, email photos of the defect and your order number to [email protected]; Castlery decides whether to repair or replace.

What customers say

On Trustpilot, Castlery holds a 4.6/5 rating from about 6,000 reviews (as of November 2026). Reviews lean heavily positive, with 81% at five stars, though 11% are one-star. Trustpilot reports that Castlery replies to all negative reviews, usually within 24 hours, and also notes that the company hasn't recently invited customers to leave reviews.

Recent five-star reviews praise the design and build quality, smooth white-glove deliveries, and support agents whom reviewers mention by name. The complaints cluster around delivery: late drivers, unclear delivery dates and, in one review, a dining table delivery canceled on the day with no new date. A reviewer who received a slightly damaged TV unit said Castlery resolved it to their satisfaction.

The BBB gives Castlery, Inc. an A+ rating, and the company has been accredited since December 2023 (as of November 2026). The BBB has logged 94 complaints over three years, 45 of them in the last 12 months, alongside 40 customer reviews. The reviews shown on the profile describe delivery delays, poor communication with a delivery partner and visible defects on arrival.

Overall, most buyers report a good experience, and delivery logistics are the recurring weak point.

Pros and cons

Pros

  • Long warranties: 10 years on sofa, bed and chair frames, and 5 years on table and storage frames.
  • Strong ratings: 4.6/5 on Trustpilot from about 6,000 reviews and an A+ accredited BBB profile.
  • Posted prices for Room of Choice (+$50 to $70) and White Glove (+$100 to $150) delivery.
  • Free shipping on subtotals of $1,399 or more in selected cities.
  • Free swatches and a New York showroom with free styling consultations.
  • Frequent sitewide sales, such as up to $950 off in its November 2026 promotion.

Cons

  • A 20% restocking fee on every return, and delivery fees aren't refunded.
  • A $50 per-item fee if you return something without its original packaging.
  • Base shipping rates aren't published, and split shipments each carry a fee.
  • Delivery reaches only selected areas, with no PO box delivery.
  • Strict scheduling rules, including a $100 re-delivery fee for late changes.
  • 45 BBB complaints in the past 12 months, nearly half of its three-year total.

Tips before you order from Castlery

  1. Enter your ZIP code on the product page first to confirm delivery is available, see the lead time and check the shipping fee.
  2. Order free swatches or visit the Chelsea showroom before buying upholstery, since a change of mind costs 20% of the item price.
  3. Watch for the pre-shipment reminder: the 24 hours after it are your last chance to cancel or change the order free.
  4. Keep every box and piece of packaging until you're sure you're keeping the item, to avoid the $50 per-item repackaging fee.
  5. Inspect each piece before the driver leaves, note damage on the proof of delivery, and report it with photos within 14 days.
  6. Choose Room of Choice if you have up to two flights of stairs and White Glove if you also want assembly, and settle your delivery date at least three business days ahead.

Is Castlery legit? Our verdict

Castlery is a legitimate, established furniture brand with more than a decade of history, a large and mostly satisfied US customer base, and frame warranties of up to 10 years. It's a good fit if you've measured carefully, live in an area it serves, and are confident in your fabric and size choices.

Look elsewhere if you want the freedom to send a sofa back without losing a fifth of its price, or if your ZIP code falls outside its delivery zones. If flexible returns matter most, compare the current terms at alternatives such as Article or Burrow before you commit.

Visit Castlery

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