Albany Park is an online furniture brand that sells sofas, sectionals, loveseats and armchairs, including its modular Kova line, shipped in sections and put together at home. It suits buyers who want a modern, made-to-order couch quickly, are happy to choose fabric from swatches and don't need to sit on a sofa in a showroom before buying.

We reviewed Albany Park's delivery, return and warranty terms, its BBB and Trustpilot profiles and recent customer feedback. Short answer: yes, Albany Park is a legitimate company with its own factory and generous delivery terms, but its 20% return fee and weak BBB record mean you should be fairly sure about size, fabric and comfort before you order.

Albany Park at a glance

Founded2019 (parent company Edloe Finch, 2017)
HeadquartersHouston, Texas
Owner/parentEdloe Finch, acquired by Exemplis in 2022
What it sellsSofas (including the modular Kova), sectionals, loveseats, armchairs and ottomans
Shipping (US)Free standard delivery to your door; white glove $149; 48 contiguous states and D.C. only
Returns30 days from delivery, like-new condition, 20% return fee, free pickup
Customer service1-800-681-5831; [email protected]
BBB (as of November 2026)F, not accredited; 19 complaints in the past 3 years
Trustpilot (as of November 2026)3.9/5 from about 307 reviews

Who is Albany Park?

Albany Park was launched in 2019 by Darryl and Jessica Sharpton, who had co-founded the online furniture company Edloe Finch two years earlier. Darryl Sharpton is a former NFL player. In April 2022, California furniture manufacturer Exemplis acquired Edloe Finch; the announcement said the Sharptons would continue as co-CEOs, the brands would operate independently, and terms were not disclosed.

The BBB lists the business as Edloe Finch, with Albany Park as an alternate name, at an address on Stella Link Road in Houston, Texas. Albany Park says it builds every sofa it sells in its own factory in El Florido, Baja California, Mexico, and it cites thirty years of furniture-making experience behind its products. We found no reports of a recall, bankruptcy or later ownership change as of November 2026.

What Albany Park sells and how prices compare

The range is built around three collections. Kova is a modular system sold as sofas, sectionals, pit sectionals and armless chairs, with a choice of box or pillow-style seat cushions. Barton is a low-profile, transitional design, and Lido is a mid-century modern style. Across the lineup you'll find sofas, sectionals, loveseats, armchairs and ottomans.

Albany Park says its sofas use hardwood frames, high-resiliency CertiPUR-US certified foam and performance fabrics that resist stains and liquids, with removable, washable covers. It also says the fabrics have no added PFAS, the foam and fabric have no added flame retardants, and the sofas are GREENGUARD Gold certified. You can order up to 12 fabric swatches free, delivered in three to five business days.

Recent listings on Albany Park's sofa collection page show an 86-inch Lido sofa from $2,168, the Barton sofa from $2,251 and an 86-inch Kova Pillow Cushion sofa from $2,192, with a Kova sofa-and-ottoman set from $3,042. Prices change with size, configuration and promotions, and the brand runs holiday sales, including a Fourth of July event in 2026. Affirm financing is offered at checkout. There are no showrooms.

How the Cushion Exchange Program works

Albany Park handles comfort complaints separately from returns. Under its Cushion Exchange Program, Kova buyers get one free comfort exchange within 60 days of delivery: if the seat feels too soft or too firm, a white-glove technician swaps the seat cushions, and the ottoman's, for your chosen firmness in your home at no charge. The exchange changes comfort only, not the style or fabric.

As of November 2026, the program covers the Kova only, and Albany Park lists it as coming to Barton and Lido. If you're unsure about firmness, that makes the Kova the lower-risk choice, because a comfort swap costs nothing while a return costs 20% of the price.

Shipping and delivery

Standard delivery to your door is free. White-glove delivery costs $149 and includes bringing the sofa into the room you choose, assembling it and taking away the packaging. Albany Park ships only to the 48 contiguous states and Washington, D.C., not to Alaska, Hawaii or US territories.

Every sofa is built to order and leaves the factory about a week after you order. You'll see an estimated delivery window for your ZIP code before you check out, and you can schedule delivery or ask Albany Park to hold an order. Once the sofa ships, the company confirms the window with you, and rescheduling a confirmed freight delivery costs $100.

Sofas arrive in sections. The Kova needs no tools, while Barton and Lido come with a single Allen wrench. If you'd rather not handle heavy boxes yourself, the white-glove option covers assembly.

Returns, refunds and warranty

You can return a sofa within 30 days of delivery if it's in like-new condition. Albany Park picks it up with free white-glove service, but it deducts a 20% return fee, which it says covers the cost of taking back a made-to-order sofa. Refunds go to your original payment method once the sofa is back with the company. On a $2,200 sofa, that fee works out to $440.

Cancellations are free within 24 hours of ordering. After that, Albany Park charges a 10% fee capped at $200, and once the order ships it can no longer be cancelled, only returned. Items that arrive damaged or defective are handled under the warranty, with no fee.

The Maker's Warranty covers the frame and hardware against structural failure from manufacturing defects for the life of the product, and covers upholstery, foam and fiber fill for three years from the purchase date. It excludes normal wear, gradual cushion softening, fading and damage from cleaning products, spills, stains or pets, and commercial or rental use voids it entirely. Note that pet damage is excluded even though Albany Park's FAQ says its tight-weave fabrics resist snagging and shed pet hair.

Albany Park decides whether to repair an item, replace it or send replacement parts. The warranty applies only to the original buyer and can't be transferred, and claims require proof of purchase and may require photos of the defect.

What customers say

On Trustpilot, Albany Park scores 3.9/5 from about 307 reviews as of November 2026, and 245 of those were posted in the last 12 months, so the score reflects recent orders. Opinion is split: 56% of reviews are five stars and 26% are one star. The company claimed its profile in December 2024 and, according to Trustpilot, replies to all negative reviews, typically within 24 hours.

The BBB picture is weaker. The Edloe Finch profile has an F rating and is not accredited, and the BBB cites 19 complaints over three years plus a failure to respond to 6 of them. Product issues make up 14 of the 19. Only one complaint was filed in the last 12 months, and in several recent cases the company answered by waiving a return fee, sending a technician or issuing a courtesy refund.

Positive reviews focus on comfort, especially the Kova, along with smooth white-glove deliveries and helpful support, including one buyer who received a free replacement cover for a discontinued model. Negative reviews center on durability: several 2026 reviewers describe flattened or sagging cushions, cracked frames or broken zippers anywhere from a few months to about four years after purchase. Others mention wrong colors or damaged parts on arrival, slow communication during returns and trouble matching discontinued fabrics, with one reviewer quoting $1,103 for a single replacement piece.

Pros and cons

Pros

  • Free standard delivery, plus a $149 white-glove option that includes assembly
  • Built to order and leaves the factory about a week after you order
  • Tool-free assembly on the Kova; Barton and Lido need only an Allen wrench
  • Free in-home cushion exchange within 60 days on the Kova
  • Removable, washable performance-fabric covers and up to 12 free swatches
  • Lifetime frame and hardware warranty, with three years on fabric and foam

Cons

  • 20% return fee, and returns must be in like-new condition within 30 days
  • F rating from the BBB, partly for unanswered complaints
  • Some reviewers report sagging cushions and frame or zipper failures
  • Warranty excludes cushion softening and pet damage
  • No delivery to Alaska, Hawaii or US territories, and no showrooms
  • Cancelling after 24 hours costs 10%, up to $200

Tips before you order from Albany Park

  1. Order free swatches and settle on a fabric before you buy, since changing your mind later means a 20% return fee.
  2. Measure your room, doorways and stairs, and check the sofa's dimensions against them before ordering.
  3. If you're unsure about firmness, lean toward the Kova; its free cushion exchange within 60 days is far cheaper than a return.
  4. If you have second thoughts, cancel within 24 hours of ordering, before the 10% cancellation fee applies.
  5. Be available for your confirmed delivery window, because rescheduling a confirmed freight delivery costs $100.
  6. Keep your receipt and photograph any defect as soon as you notice it; warranty claims need proof of purchase and may need photos.

Is Albany Park legit? Our verdict

Albany Park is a legitimate brand and a reasonable choice if you want a modern, made-to-order sofa delivered quickly with free shipping, and you've settled on size, fabric and style with swatches first. The Kova, with its no-tools assembly and free cushion exchange, is the lowest-risk pick in the lineup.

Look elsewhere if you want to sit on a sofa before buying, need an inexpensive return, or are worried about long-term cushion wear given the durability complaints. Burrow and Joybird are online alternatives worth comparing, and a local store with a showroom suits buyers who want to test comfort in person.

Visit Albany Park

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