US Appliance (us-appliance.com) is an online appliance retailer based in Auburn Hills, Michigan. It sells ranges, refrigerators, dishwashers, washers, dryers and microwaves from mainstream and luxury brands, and ships to the 48 contiguous states. It suits shoppers who already know which model they want and can arrange installation themselves.

We reviewed its delivery, return, ordering and price-match policies, plus its BBB file and the customer reviews we could find. Short answer: yes, US Appliance is a legitimate, long-established retailer with a light complaint record, but standard delivery is curbside only, returns cost 10% plus shipping, and you have just one business day to report freight damage.

US Appliance at a glance

Founded1999
HeadquartersAuburn Hills, Michigan
What it sellsMajor kitchen and laundry appliances, microwaves and accessories from brands such as LG, Electrolux, Miele, Thermador, Viking and Weber
Shipping (US)Free curbside delivery on major appliance orders over $999 (and on several premium brands at any price); $99 under $999; in-home placement $199 per order; 48 contiguous states only
Returns30 days for new, uninstalled items in original packaging; 10% restocking fee plus return shipping; clearance, closeout and overstock items are final sale
Customer servicePhone (877) 628-9913, Monday to Friday, 8am to 6pm Eastern; email [email protected]
BBB (as of November 2026)A+ rating, not accredited; 7 complaints in the past 3 years
Trustpilot (as of November 2026)No reviews on its unclaimed listing

Who is US Appliance?

US Appliance says it was one of the first online appliance retailers when it launched in 1999, and its BBB file lists a February 1999 start date and an address at 111 Corporate Drive in Auburn Hills, Michigan. The company says it has served hundreds of thousands of customers and offers thousands of appliances, and its FAQ calls it one of the largest high-end appliance retailers in Michigan.

Its own pages say little about ownership. ABC Warehouse, a retailer whose local delivery area covers Michigan, Ohio and Indiana, refers shoppers outside that area to us-appliance.com and describes it as a sister company. Our searches found no recent closure, bankruptcy, recall or lawsuit news involving US Appliance as of November 2026.

What US Appliance sells and how prices compare

The focus is major appliances: ranges, refrigerators, dishwashers, washers and dryers and microwaves, plus accessories, cookware and installation parts. Brands run from LG and Electrolux to premium names such as Miele, Thermador, Viking, Dacor and Bertazzoni. US Appliance says it sells only brand-new appliances in sealed manufacturer packaging, and that any open-box item is clearly identified on its product page.

Some prices are hidden until you act: the site says signing in unlocks lower pricing on select products, and adding items to the cart can reveal prices lower than advertised. Its Low Price Guarantee says that if you find a lower price at another legitimate authorized retailer, US Appliance will match 110% of the difference. The request must reach US Appliance before you buy and can't be applied after an order ships, and clearance, closeout, open-box and Black Friday or Cyber Monday items are excluded. The company alone decides whether a request qualifies.

Payment options include Visa, Mastercard, Discover and American Express cards issued by US banks, Visa or Mastercard debit cards, mailed checks (held for 10 days) and wire transfers. Financing runs through a US Appliance credit card from Synchrony; the site advertises 24-month financing, but the policy pages don't spell out the terms. Extended service plans are offered on most new appliances, starting when the manufacturer warranty ends.

Shipping and delivery

Major appliance orders over $999 ship free to the 48 contiguous states, as do major appliances from a list of premium brands, including AGA, Asko, Bertazzoni, Dacor, LG, Miele, Monogram, Thermador and Viking, at any price. If one item in your order qualifies for free shipping, the whole order ships free. Otherwise, appliance orders under $999 cost $99 to ship.

Smaller items have flat rates: $99 per order for microwave ovens, $9 for accessories and cookware, and $5.99 for items under 5 pounds. Those go by UPS or FedEx, and there's no delivery to PO boxes. US Appliance doesn't deliver to Alaska, Hawaii, Puerto Rico, the US Virgin Islands or APO/FPO addresses, and some remote areas are excluded.

The delivery page estimates 1 to 3 weeks for major appliances and 1 to 2 weeks for accessories and small items, with up to 2 extra weeks for remote locations.

How freight delivery works at US Appliance

Major appliances travel by freight truck, most often a 53-foot trailer, and the carrier contacts you to schedule a delivery window. Standard delivery is a curbside or driveway drop-off, and someone has to sign for it. In-home delivery costs $199 per order and brings the appliance into the room of your choice, up to one flight of stairs, with unboxing and packaging removal included.

Extra charges can apply for pro-style or 400-plus-pound appliances, units that don't fit through your door, remote or ferry deliveries, bulk orders, address changes after shipment and deliveries that need a smaller truck. Missing your window or asking the driver to come back later can also bring a redelivery charge.

Delivery doesn't include installation. Gas hookups, built-in installation and dishwasher water connections are up to you, electric ranges and dryers ship without a power cord, and washer hoses usually aren't included. Haul-away of an old appliance isn't a standard checkout option: the delivery page says to call for details with in-home delivery and separately mentions haul-away for customers in southeastern Michigan, without a published price.

Inspecting the delivery: before you sign, check both the packaging and the appliance. Note any damage on the delivery form, call 877-628-9913 within 24 hours and don't install or use a damaged unit. US Appliance says it isn't responsible for damage that isn't noted and reported within one business day, and its BBB replies show it enforcing that rule.

Returns, refunds and warranty

US Appliance offers a 30-day return guarantee, started by calling 1-877-628-9913. Returned items must be new, never installed and unused, with all literature, the original packaging and blank warranty cards. Returns carry a 10% restocking fee plus a return shipping fee, and your original shipping and handling charges aren't refunded. The return page doesn't say when the 30 days start or how long refunds take, so confirm both when you call.

Overstock, closeout and clearance items and installation parts are final sale. US Appliance also won't accept returns or issue refunds for lost or damaged items that you or a freight forwarder export.

Cancellations follow a sliding scale: free within 48 hours if the order hasn't shipped, a 2% restocking fee after 48 hours if it still hasn't shipped, and a 10% cancellation fee plus any shipping costs once it has shipped.

Warranty service comes from the manufacturer. Every appliance includes the maker's warranty, and you contact the manufacturer directly for repairs. US Appliance recommends registering your product, and it sells extended plans through Consumer Priority Service.

What customers say

Recent customer feedback on US Appliance is thin. Its Trustpilot listing is unclaimed and has no reviews. ResellerRatings shows 984 reviews of the store, but the review pages we could access there were years old, so we gave them little weight.

The BBB file is small. US-Appliance.com holds an A+ rating but isn't BBB accredited, with 7 complaints in the past three years and 1 in the past 12 months: 3 about products, 2 about service or repair, 1 about customer service and 1 about delivery. In the most recent, from September 2026, a customer says a refrigerator ordered with white-glove delivery was left outside damaged and that $393.79 of a $1,729.75 order hadn't been refunded. US Appliance apologized, said the carrier wasn't prepared to complete the white-glove service and said it refunded the return fees after inspecting the unit and finding damage.

In a July 2024 complaint about a damaged microwave, the company declined a credit, saying the damage wasn't reported within its 24-business-hour window and that the customer had signed a delivery form showing no packaging damage. A PissedConsumer review describes a similar standoff: the buyer of a kitchen appliance package purchased in November 2023 says a refund or replacement was refused because more than 30 days had passed since delivery and the original packaging was gone. The common thread is strict enforcement of the written deadlines.

Pros and cons

Pros

  • Online since 1999, with an A+ BBB rating and just 7 complaints in three years
  • Free curbside delivery on major appliance orders over $999, and on many premium brands at any price
  • 110% price-match promise against authorized retailers
  • Published fees for in-home delivery, small items and cancellations
  • Free cancellation within 48 hours if the order hasn't shipped
  • Store-card financing through Synchrony

Cons

  • Standard delivery stops at the curb or driveway
  • 10% restocking fee plus return shipping, and original shipping isn't refunded
  • Only one business day to report delivery damage
  • No installation, and haul-away only by special arrangement
  • Not BBB accredited, with little recent customer review data
  • No delivery to Alaska, Hawaii or US territories

Tips before you order from US Appliance

  1. Budget for in-home delivery if you can't move the appliance yourself. It costs $199 per order and covers one flight of stairs; standard service leaves the box at the curb.
  2. Measure before you buy. Check doorways, hallways and stairs, since a unit that won't fit through the door can mean extra charges.
  3. Ask for a price match before checkout. Submit the authorized retailer's lower price first; requests after purchase or after shipping won't count.
  4. Inspect everything before signing. Check the box and the appliance, note damage on the delivery form, take photos and call 877-628-9913 the same day.
  5. Line up installation in advance. Buy any power cord, hoses or water line you need and book an installer for after delivery.
  6. Decide quickly if you might cancel. Canceling within 48 hours, before shipment, is free; after that you pay 2%, or 10% plus shipping once the order ships.

Is US Appliance legit? Our verdict

US Appliance is a legitimate retailer with more than 25 years online and a light complaint record. It makes the most sense for shoppers who have already chosen a model, want free shipping on a larger order and are comfortable with curbside or paid in-home delivery and arranging installation themselves. The 110% price match is a useful extra if you find a lower authorized price before you buy.

Look elsewhere if you want installation and haul-away handled in one visit, or if you'd like room to change your mind, since returns cost 10% plus shipping. In that case, compare a local appliance dealer or a big-box chain such as Lowe's or Best Buy, and ask what installation and haul-away they include.

Visit US Appliance

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