Lectric eBikes is a Phoenix-based brand that sells affordable electric bikes online and ships them straight to your door. It's best known for its folding XP models, and it suits riders who want a capable e-bike for about $1,000 and don't mind finishing the setup at home.

Short answer: yes, Lectric is a legitimate, well-established company with strong customer ratings, but its return policy is strict, so treat your order as close to final once the box arrives. We reviewed Lectric's policies, its recall history and recent customer reviews to show what buyers should know.

Lectric eBikes at a glance

FoundedLate 2018 (per BBB records)
HeadquartersPhoenix, Arizona
Owner/parentFounder-led; private equity firm Bertram Capital Management invested in 2020
What it sellsElectric bikes and trikes, replacement parts and accessories; sister brands include Juiced Bikes and Monarc
Shipping (US)Orders of $100 or more may qualify for free shipping; 48 contiguous states and Washington, D.C. only
ReturnsUnridden items within 14 days, in original packaging, with authorization; buyer pays return shipping; restocking fee up to $300; one-year warranty
Customer serviceEmail [email protected] or call (602) 715-0907
BBB (as of November 2026)A+, accredited since November 2020; 100 complaints in the past three years
Trustpilot (as of November 2026)4.4/5 from about 5,900 reviews

Who is Lectric eBikes?

Lectric was started by childhood friends Levi Conlow, now the CEO, and Robby Deziel. BBB records date the business to November 2018, and it has since become one of the top-selling direct-to-consumer e-bike companies in the US.

TechCrunch reported in June 2026 that Lectric shipped 150,000 units in 2025, employs about 170 people and sells roughly 90% of its products directly through its website. Unlike many e-bike startups, it never raised venture capital. It took an investment from private equity firm Bertram Capital Management in 2020 and kept growing while several venture-backed rivals went bankrupt.

The company is also branching out. It bought Juiced Bikes in 2025 and relaunched that brand in 2026, and it spun off Monarc, a Minnesota-based premium adventure e-bike brand with a five-year warranty. Each brand has its own customer service team, so this review covers Lectric-branded bikes only.

What Lectric eBikes sells and how prices compare

Lectric's lineup centers on its folding XP series, alongside an electric trike and other e-bike models, plus replacement parts and accessories. At the time of writing, its XP4 product page lists the 500-watt step-over model at $999. Sales are frequent, so check the current price before you buy.

Lectric has kept its core bikes in roughly the same price range for years: the XP 3.0 models covered by its 2023 recall sold for $1,000 to $1,200. That pricing is a big part of the brand's appeal.

The trade-off is the direct-to-consumer model. You buy online, set the bike up yourself or pay a shop, and warranty labor isn't covered, so repairs mean doing the work yourself or paying a mechanic. If you want to try before you buy, Lectric's site links to its own retail store and partner locations where you can test ride or buy in person.

Shipping and delivery

Lectric ships to the 48 contiguous states, Washington, D.C., and Canada. It doesn't ship to Alaska, Hawaii, PO boxes, or APO, FPO and DPO military addresses. Its shipping policy says orders of at least $100 may qualify for free shipping, and packages travel by UPS, FedEx or USPS.

Orders usually ship within 2 to 10 business days, except pre-orders, and each product page shows its current shipping estimate. The battery may arrive in a separate box with its own tracking number, and a new tracking number won't work until the carrier scans the package, which can take several business days.

Lectric's help center says shipments don't require a signature, and its shipping policy says the company isn't responsible for items lost or stolen in transit. Plan to be home on delivery day or arrange a safe drop-off spot.

Bikes arrive boxed and need some setup. Lectric's first-ride guide tells owners to follow the model's manual to install the handlebars, seat post or other parts that ship unattached, check that the tires are seated and the quick releases are tight, and lock any folding latches before riding. It also recommends having a certified bike mechanic handle the first adjustment and pre-ride inspection.

Report shipping damage in writing to [email protected] within 14 days of receiving the item. Lectric may ask for photos, video or the damaged part, and approved replacements ship at its expense.

Safety certification and recall history

Lectric's XP4 product page says the bike is certified to UL 2849, the standard for an e-bike's electrical system, and that its battery is certified to UL 2271. These claims are listed model by model, so check the page for the exact bike you're buying and look for the certification marks on the bike and battery when it arrives.

Lectric has had one major recall. In September 2023, the company and the US Consumer Product Safety Commission recalled about 45,000 XP 3.0 bikes because their mechanical disc brake calipers could fail. The bikes were sold from November 2022 through May 2023, and Lectric had received four reports of lost braking power, including two injuries. Owners were offered a free caliper repair kit and up to $100 toward installation.

Lectric's About page now says all of its models include hydraulic brakes. Our searches turned up no newer Lectric recall as of November 2026. If you're buying a used XP 3.0, ask the seller whether the recall repair was done.

Returns, refunds and warranty

Read this section twice. Lectric's refund policy, revised in June 2026, says an item is no longer eligible once it has been in your possession for 14 days, and an e-bike that has been ridden can't be returned at all. Eligible items must be unused, in the condition you received them, in the original packaging, and returned for a reason Lectric accepts.

You need written authorization before you ship anything back, and the help center asks you to call (602) 715-0907 first. You pay for return shipping, shipping costs aren't refundable, and Lectric may charge a restocking fee of up to $300. Accessories and apparel can't be returned, and exchanges are limited to items that are severely defective or badly damaged.

Approved refunds go back to your original payment method after inspection, and Lectric can withhold part or all of a refund if the item arrives in poor condition. Cancellations are easiest early: you get a full refund until the shipping confirmation email with tracking arrives. After that, the policy says a return shipping fee applies and the original shipping cost isn't refunded, even when shipping was advertised as free.

The limited warranty lasts one year from the original delivery date for bikes in the continental US and Canada. It covers the frame, fork, motor, throttle, controller, battery, display, drivetrain, brakes, lights and hardware. It excludes accessories, wear parts such as tires, wheels, chains, brake pads and grips, water damage including rust, theft, accidents, unauthorized modifications and stunt riding.

Lectric chooses whether to repair or replace a covered part and pays the shipping, but labor isn't covered. Claims go to [email protected] within the warranty period. The warranty is governed by Arizona law and includes a waiver of jury trials and class actions.

What customers say

On Trustpilot, Lectric scores 4.4/5 from about 5,900 reviews as of November 2026, with 72% five-star and 6% one-star ratings. Recent reviewers often praise fast delivery, quick and simple assembly, helpful support and good value. The profile shows Lectric replied to 100% of negative reviews, typically within 24 hours.

Recent negative reviews mention parts that arrived broken and had to be reordered, a 10-day wait for trike assembly instructions, fast battery drain and a steady stream of marketing emails and texts. Trustpilot's review summary also flags shipping delays, damaged packages and long phone hold times.

The BBB gives Lectric an A+ rating, and the company has been accredited since November 2020. Its profile lists 100 complaints in the past three years, 24 of them in the last 12 months, plus 62 customer reviews. Featured reviews describe orders that missed ship dates, bikes that arrived damaged or defective, and trouble reaching support. That complaint count is modest next to the 150,000 units Lectric shipped in 2025.

Pros and cons

Pros

  • Low prices: the XP4 500-watt model is listed at $999.
  • Strong ratings: 4.4/5 on Trustpilot from about 5,900 reviews and an A+ from the BBB.
  • The XP4 listing claims UL 2849 certification for the bike and UL 2271 for the battery.
  • Orders of $100 or more may qualify for free shipping.
  • Covered warranty parts are repaired or replaced at no cost, with shipping paid by Lectric.
  • Replies to every negative Trustpilot review, usually within a day.

Cons

  • Strict returns: 14 days, unridden only, in the original packaging.
  • Restocking fee of up to $300, and you pay return shipping.
  • One-year warranty that excludes labor and wear parts like tires and brake pads.
  • No shipping to Alaska, Hawaii, PO boxes or military addresses.
  • No signature required on delivery, and Lectric isn't responsible for packages lost or stolen in transit.
  • A 2023 recall of about 45,000 XP 3.0 bikes over brake calipers that could fail.

Tips before you order from Lectric eBikes

  1. Test ride first if you can. Lectric's site lists a retail store and partner locations, and a test ride matters because a bike you've ridden can't be returned.
  2. Inspect the bike as soon as it arrives, before your first ride, and report any shipping damage in writing within 14 days.
  3. Keep the box and all packaging until you're sure you're keeping the bike, since returns must come back in the original packaging.
  4. Budget for setup. Plan to install the handlebars or seat post yourself, or pay a bike shop for the first adjustment Lectric recommends.
  5. Check the product page for your exact model's UL certification, and confirm the marks on the bike and battery.
  6. If you change your mind, cancel right away. Cancellations are fully refunded only until the shipping confirmation email arrives.

Is Lectric eBikes legit? Our verdict

Yes. Lectric is a real, fast-growing Phoenix company with an A+ BBB rating, a 4.4/5 Trustpilot score from thousands of buyers, and a brake recall it handled through the CPSC with free repair kits. It's a good fit for riders who want a folding or budget-friendly e-bike for about $1,000, are comfortable with some home setup, and can live with a one-year warranty.

Look elsewhere if you want room to change your mind or prefer a shop to handle setup and service. The 14-day, unridden-only return rule leaves little margin if the bike doesn't suit you. If you'd rather buy in person with dealer support, consider an e-bike from Trek or Specialized through a local bike shop.

Visit Lectric eBikes

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