FragranceNet is a discount fragrance retailer that has been in business since 1997. It sells designer perfume and cologne, testers, unboxed bottles and gift sets, along with some skincare, makeup and hair care. It suits shoppers who already know which scent they want and care more about price than about buying from the brand itself.

Short answer: yes, FragranceNet is a legitimate retailer with nearly three decades in business, but it only takes back unopened items, and delivery problems make up the biggest share of its complaints. We reviewed its policies, its Better Business Bureau file and recent customer reviews to help you decide.

FragranceNet at a glance

Founded1997
HeadquartersDeer Park, New York
Owner/parentMajority-owned by B&S Group, under a deal announced in 2018
What it sellsDiscount fragrance (boxed bottles, testers, unboxed bottles, gift sets) plus skincare, makeup, hair care and candles
Shipping (US)Free standard shipping on orders of $59 or more after coupons; $8.95 below that; 3 to 8 business days in total
ReturnsUnopened items within 30 days of receipt; return shipping not refunded unless FragranceNet made an error; no returns on skincare, hair care or makeup
BBB (as of November 2026)A+ rating, accredited since 2011; 492 complaints in the past three years; customer reviews average 1.36/5 from 119 reviews
Trustpilot (as of November 2026)4.5/5 from about 129,600 reviews

Who is FragranceNet?

FragranceNet was founded in 1997 and is based at 900 Grand Boulevard in Deer Park, New York. It was once a public company that traded over the counter under the ticker FGNT. In August 2018 it announced that an affiliate of B&S Group, a global consumer-goods distributor and long-standing business partner, had agreed to buy a majority stake. At the time, FragranceNet had about 250 employees, and Jason Apfel was its president.

Business directories still list B&S Group as the parent company. B&S itself changed hands in 2025: Sarabel and its affiliates completed a public offer for B&S shares, and the stock was delisted on December 23, 2025.

FragranceNet's sites carry about 40,000 products, according to a Plunkett Research company profile, across fragrance, skincare, makeup, hair care, aromatherapy and candles. It also runs an Australian storefront, whose fragrance FAQ is the most detailed explanation of testers and unboxed stock we could find.

How FragranceNet sources discount fragrance

FragranceNet is a reseller. Its FAQ states plainly that it isn't the manufacturer of any product it carries, and it doesn't publish a list of suppliers. Its 2018 sale announcement described an automated procurement platform that buys from a broad, diversified supplier base and matches demand for discount fragrance with stock bought efficiently.

Two product types sell for less than a regular boxed bottle:

  • Testers. FragranceNet says testers are made by the manufacturer for department-store counters, are the same quality as the retail product and are new and unused. They may come in a plain box or without the usual decorative cap.
  • Unboxed bottles. These are bottles whose cartons were damaged in transit or that picked up scratches, so the box is removed and the item is sold for less. FragranceNet says the fragrance inside is the same as in boxed versions.

The FAQ also notes that if a UPC or other tracking code is missing, altered or defaced on a box or bottle, the manufacturer didn't do it; it happened somewhere in the supply chain after the product left the factory. If batch codes or pristine packaging matter to you, factor that in.

FragranceNet describes its testers and unboxed items as authentic, fresh and 100% original. Many Trustpilot reviewers say their purchases were genuine, while several BBB reviewers in 2026 said bottles didn't smell like the versions they knew. We can't verify individual cases either way.

What FragranceNet sells and how prices compare

The catalog centers on fragrance for women and men, sold as full bottles, gift sets, testers and unboxed bottles, plus skincare, makeup and hair care. FragranceNet positions itself as a discount retailer, and Trustpilot reviewers frequently say they paid less than at department stores or other shops. Testers and unboxed bottles are priced below boxed versions of the same scent.

Its free loyalty program, Purpl Rewards, pays 5 points per dollar on qualifying purchases, excluding gift cards, taxes and shipping, on up to $5,000 of spending a year. There are three tiers: Member, Ambassador from 2,000 points and VIP from 4,000 points, and you have to re-earn your tier each calendar year. Redemptions start at 625 points, and points expire after 12 months with no purchases or other program activity.

The rewards page also shows lower free-shipping minimums for higher tiers, so frequent buyers can save on smaller orders.

Shipping and delivery

Standard shipping is free on US orders of $59 or more. The total is calculated after coupons and promotions, so a discount code can push you back under the line. Smaller orders pay $8.95 for standard shipping.

FragranceNet quotes 1 to 2 business days to process an order and 2 to 7 business days in transit, or 3 to 8 business days in total for standard delivery. Orders placed after 12 p.m. Eastern may not ship until the next business day. Its one-business-day service ships the same day if you order by noon Eastern on a weekday; FragranceNet says shipping costs vary by location and offers a shipping calculator.

Delivery is the biggest source of formal complaints. Of the 492 BBB complaints filed in the past three years, 225 were about delivery, and recent ones describe packages marked delivered that never turned up. If package theft is a problem where you live, consider shipping to a workplace or another secure address.

Returns, refunds and warranty

This is FragranceNet's biggest weakness for anyone trying a new scent. The policy accepts only unopened merchandise in its original condition, with the original packaging and packing slip, within 30 days of receipt. Once you open a bottle, you can't send it back because you don't like how it smells.

  • Skincare, hair care and makeup can't be refunded or exchanged at all, which the company attributes to health and safety reasons.
  • You need a Return Merchandise Authorization (RMA) number before you ship anything back, and you must use a trackable shipping service.
  • Return shipping is your cost unless the return is due to FragranceNet's error, and refunds are issued minus shipping charges.
  • Refunds can take up to 14 business days to process after the return arrives, plus 3 to 7 business days for a card refund to appear.

Damaged or leaking deliveries follow separate rules. Contact customer care within 7 days of delivery with photos of the shipping box from all sides, the label, the packaging and the item, plus a short video showing the damage. Without photos and video, FragranceNet says you'll need to send the item back for inspection before it approves a refund or replacement.

We didn't find a separate product warranty. Because FragranceNet isn't the manufacturer, these return and damage rules are the main protection you get.

What customers say

On Trustpilot, FragranceNet scores 4.5/5 from about 129,600 reviews (as of November 2026), with 77% five-star and 11% one-star ratings. Recent reviewers praise the selection, the prices and quick, well-packed deliveries. Negative reviews mention packages left in unsafe spots, late deliveries, items damaged or leaking in transit and the occasional bottle a buyer believed was fake.

FragranceNet has claimed its Trustpilot profile and replies to 99% of negative reviews, usually within 24 hours.

The BBB picture is harsher. FragranceNet holds an A+ rating and has been accredited since August 2011, but it has 492 complaints in the past three years, 99 of them in the last 12 months. After delivery, the largest categories are product issues (119) and service issues (106).

Its 119 BBB customer reviews average 1.36 out of 5. The recent ones, from April to October 2026, center on suspected inauthentic scents, cancelled orders awaiting refunds, wrong items and difficulty reaching a person rather than a chatbot.

The company answers BBB complaints, typically with an apology and a refund, reshipment or return label, though it sometimes points customers to the carrier or asks for screenshots first. Of the 492 complaints, 340 are marked answered and 152 resolved. Keep the scale in mind: 492 complaints over three years is modest next to about 129,600 Trustpilot reviews, but the themes repeat often enough to plan around.

Pros and cons

Pros

  • In business since 1997, with an A+ BBB rating and accreditation since 2011
  • Testers and unboxed bottles are priced below boxed versions of the same scent
  • Free standard shipping from $59, with clearly stated processing and transit times
  • A free, three-tier rewards program that pays 5 points per dollar
  • A documented process for damaged or leaking deliveries
  • Replies to 99% of negative Trustpilot reviews

Cons

  • No returns on opened fragrance, and no returns at all on skincare, hair care or makeup
  • You pay return shipping unless FragranceNet made a mistake, and an RMA is required
  • Suppliers aren't disclosed, and some boxes may arrive with tracking codes removed
  • Delivery issues account for 225 of 492 BBB complaints in three years
  • Some BBB and Trustpilot reviewers question whether bottles were authentic
  • Damage claims must be filed within 7 days, with photos and video

Tips before you order from FragranceNet

  1. Only buy scents you already know. Opened bottles can't be returned, so try a fragrance at a store counter before ordering it here.
  2. Do the free-shipping math after coupons. The $59 threshold is measured after discounts, so check the final total before you pay.
  3. Order before noon Eastern on a weekday if you want your package to leave sooner.
  4. Record the unboxing. If anything arrives broken or leaking, you'll need photos of the box, label, packaging and item, plus a short video, within 7 days.
  5. Choose boxed bottles for gifts. Testers may come in plain boxes or without caps, and unboxed items come with no carton at all.
  6. Get an RMA first and send any return with tracking, since return shipping is usually your cost.

Is FragranceNet legit? Our verdict

FragranceNet is a legitimate, long-running discount retailer, and it's a sensible place to restock a fragrance you already wear for less than full price. Testers and unboxed bottles stretch the savings further if you don't need the presentation box, and the rewards program adds a little back on repeat orders.

Look elsewhere if you're exploring new scents, want the option to return an opened bottle, or prefer to buy through the brand's own retail network. Shoppers who want to sample first may prefer a beauty chain such as Sephora or Ulta Beauty, and FragranceX is a comparable discount site worth price-checking.

Visit FragranceNet

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