DreamCloud is an online mattress brand that sells hybrid and memory foam mattresses with a year-long home trial and free shipping. It also sells bed frames, adjustable bases, bedroom furniture and bedding, so it suits shoppers who want to buy a mattress and the pieces around it in one place and test the mattress at home for months.

We reviewed DreamCloud's trial, return and warranty policies, its BBB and Trustpilot profiles and recent reporting on its parent company. Short answer: yes, DreamCloud is a legitimate brand owned by a major furniture company, but its return and warranty rules are strict, and recent customer reviews are rough on delivery and warranty claims.

DreamCloud at a glance

Owner/parentResident Home (sister brands Nectar, Awara and Siena), owned by Ashley since March 2024
What it sellsHybrid, memory foam and PressureSmart mattresses; bed frames, foundations and adjustable bases; bedroom furniture; bedding
Shipping (US)Free in the contiguous US, usually 2 to 5 business days; $350 extra to Alaska or Hawaii
Returns365-night mattress trial (30-night minimum); 60 nights for furniture, 100 for toppers, 30 for bedding
Customer service(833) 237-3269; [email protected]; live chat
BBB (as of November 2026)A+, accredited since October 2023; 177 complaints in the past 3 years
Trustpilot (as of November 2026)1.9/5 from about 73 reviews

Who is DreamCloud?

DreamCloud is one of the mattress brands of Resident Home, which also owns Nectar, Awara and Siena. According to Retail Dive, Resident launched in 2017 with Nectar, rebranded from DreamCloud Holding to Resident in 2019, and sells through its own websites and more than 2,500 retailers. In March 2024, Ashley Home, an affiliate of Ashley Global Retail, acquired Resident. At the time, Ashley had more than 1,125 stores in 67 countries, and Resident co-founders Eric Hutchinson and Ran Reske stayed on as co-CEOs.

Under Ashley, Resident has consolidated some operations. In February 2025, it told Indiana it would permanently close its Jeffersonville facility, laying off about 106 workers and moving that work into existing operations under Ashley, according to local news coverage. DreamCloud's BBB profile, which lists Ran Reske as co-CEO, still shows a Jeffersonville address. We found no recalls or bankruptcy filings involving DreamCloud as of November 2026.

What DreamCloud sells and how prices compare

The mattress lineup has three families. The hybrid line comes in Classic, Premier, Luxe and Ultra versions, the memory foam line uses the same four names, and the PressureSmart range comes in Plush, Firm, Plush Pillow Top and Extra Firm Pillow Top models. The flagship Classic Hybrid is 12 inches tall, with a quilted Euro top over memory foam, a support foam layer, individually wrapped coils and a foam base with reinforced edges.

Beyond mattresses, DreamCloud sells bed frames such as the Mornington, Claremont, Lumea and Bamboo models, a foundation, Classic, Premier and Luxe adjustable bases, nightstands, dressers, bedroom sets and bundles. Its bedding range covers mattress toppers, sheet sets, mattress protectors and pillows.

In early November 2026, DreamCloud was running a Black Friday promotion advertising up to 60% off mattresses plus $100 off memory foam models, and a queen Classic Hybrid was listed at $699. The homepage advertises mattress prices starting from $199. Affirm financing is available at checkout.

How DreamCloud's 365-night trial works

The 365-night trial starts on the delivery date. You can send back an unopened mattress right away, but once you open it, DreamCloud requires you to keep it at least 30 days, and the return has to happen within 365 days of delivery. The mattress also needs to be unboxed within 90 days of delivery; DreamCloud treats one left sealed longer as misused, which makes it ineligible for both returns and warranty claims.

Instead of shipping the mattress back, you contact DreamCloud by phone, email or chat, and a donation partner visits on a scheduled date to inspect the mattress and collect it. The mattress must be clean enough to donate, with no rips, stains or signs of wear. Donation partners can refuse a mattress, and their decision is final, so using a protector from the first night is a sensible precaution.

Once you submit a return request, you have 30 days to complete it with the required information, or it's canceled and you have to start again. DreamCloud also allows an eligible product to be exchanged only once, except for a verified defect or an approved warranty claim.

Shipping and delivery

Shipping is free within the contiguous US, and mattresses usually arrive within 2 to 5 business days by a carrier such as FedEx, shipping from distribution centers in the US. Bedding and accessories ship separately. Orders to Alaska or Hawaii carry an added $350 shipping charge, and DreamCloud doesn't ship internationally.

White Glove Service costs $199 for up to two items, plus $49 for each additional item, and is typically delivered and set up within 10 to 14 business days. It includes removal of your old mattress, with an extra state fee in California, Rhode Island and Connecticut, and one like-for-like bed frame removal per new frame if the old frame is taken apart first.

Returns, refunds and warranty

DreamCloud says it charges no fee to process a return and that return shipping is free. Refunds go to your original payment method, but they exclude shipping charges, White Glove fees and state recycling fees, and free promotional items aren't refunded. Products shipped outside the contiguous US, such as to Alaska or Hawaii, can't be returned at all.

Other products have shorter trials, each starting on delivery: 60 nights for furniture including bed frames, 100 nights for mattress toppers and 30 nights for bedding. All must come back in like-new condition, and free promotional bedding and toppers can't be returned.

DreamCloud markets its mattress coverage as a Forever Warranty. Under the warranty policy effective July 28, 2026, DreamCloud will replace a defective mattress with a new one of equal or greater value at no charge during the first 10 years of ownership. After that, it will repair and re-cover or replace the mattress at its option, and you pay $50 shipping each way. Covered defects include visible indentations deeper than 1.5 inches.

The conditions are strict. The mattress must be continuously supported by a matching foundation or adjustable base with a proper frame, and using an unsuitable base voids the warranty; the FAQ adds that a slatted frame works and advises against floors and homemade frames. Normal softening of the foam, comfort preference, stains and liquid damage aren't covered, removing the cover voids coverage, and only the original purchaser from DreamCloud or an authorized retailer is covered. Furniture carries a two-year warranty from delivery and bedding one year. If you bought before July 28, 2026, ask DreamCloud which terms apply to you.

What customers say

DreamCloud's main BBB profile, which covers its headquarters and corporate-owned locations, shows an A+ rating and accreditation since October 2023. It also lists 177 complaints over the past three years, 21 of them in the last 12 months. The BBB notes that customer reviews don't factor into its letter grade, which is why a high grade and a high complaint count can appear together. In its replies to complaints, the company often apologizes and offers a fix, though not every customer accepts it.

Trustpilot tells a harsher story, though from a small sample. DreamCloud scores 1.9/5 from about 73 reviews as of November 2026, with 75% of them one star and 26 posted in the past year. The profile is claimed, but Trustpilot says the company hasn't replied to negative reviews.

Delivery is the most common complaint in 2026 reviews, from missed windows and missing tracking to a mattress and frame that one reviewer says never arrived despite paid White Glove service. Several reviewers describe sagging or dips within months, and others say warranty claims were denied after an inspection or stalled while they waited for answers. On the positive side, one recent five-star review praises the mattress's support and motion isolation, and other reviewers name a representative who resolved their problem.

Pros and cons

Pros

  • 365-night mattress trial with free return shipping and no processing fee
  • Returned mattresses are collected from your home by a donation partner
  • Free shipping in the contiguous US, usually within 2 to 5 business days
  • Free replacement for mattress defects during the first 10 years
  • A+ BBB rating and accreditation, backed by a large parent company
  • Full bedroom range: frames, adjustable bases, furniture and bedding

Cons

  • You must keep an opened mattress at least 30 nights before returning it
  • Donation partners can refuse a mattress, and their decision is final
  • Shipping, White Glove and recycling fees aren't refunded
  • Strict warranty terms: proper support required, cover removal voids it, normal softening excluded
  • 1.9/5 on Trustpilot, with recurring delivery and warranty-claim complaints
  • Alaska and Hawaii orders cost $350 more to ship and can't be returned

Tips before you order from DreamCloud

  1. Unbox the mattress within 90 days of delivery, or it's treated as misused and loses trial and warranty coverage.
  2. Use a mattress protector from the first night so the mattress can pass a donation partner's inspection if you return it.
  3. Give it at least 30 nights, then start any return well before night 365 and finish the request within 30 days of opening it.
  4. Skip paid White Glove delivery if there's a real chance you'll return the mattress, since that fee isn't refunded.
  5. Use a matching foundation or adjustable base, or confirm with DreamCloud that your frame meets the warranty's support rules, and leave the cover on.
  6. Keep your receipt, and photograph and measure any sag; claims need proof of purchase and indentations deeper than 1.5 inches.

Is DreamCloud legit? Our verdict

Yes. DreamCloud is a legitimate mattress brand owned by Ashley through Resident, with a year-long trial, free shipping and a full range of frames, bases and bedding to go with it. It suits shoppers who want months to test a hybrid or foam mattress at home and are comfortable with an online purchase and a donation-based return.

Look elsewhere if you want the simplest possible return or a brand with stronger recent customer reviews, because the gap between its A+ BBB grade and 1.9 Trustpilot score is worth weighing. Sister brand Nectar sells through the same parent company, while Saatva and Helix are other widely sold online mattress brands to compare.

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