Bloomscape is an online plant shop that ships potted houseplants, from extra-small plants to XXL palms and fiddle leaf figs, directly to your door. It suits people who want a plant that arrives ready to display, without a trip to the garden center, and who live in the lower 48 states.

Short answer: yes, Bloomscape is a legitimate retailer with clear shipping rates and a 30-day guarantee, but plants can't be returned, the guarantee has strict conditions, and customer reviews are mixed. We reviewed Bloomscape's policies and customer reviews; we did not order or test anything.

Bloomscape at a glance

FoundedIncorporated in 2017; online store opened in March 2018
HeadquartersDetroit, Michigan
What it sellsIndoor plants (including giant and pet-friendly plants), pots, plant care products and gifts
Shipping (US)48 contiguous states only; free standard shipping from $150 per its help center ($125 per its homepage banner); otherwise from $3 per plant
ReturnsNo plant returns; plants guaranteed for 30 days after arrival; unused pots and care items within 14 days, minus $10 per item
Customer serviceOnline support form; Grow-How team for plant care questions
BBB (as of November 2026)B-, not accredited; 1 complaint in three years
Trustpilot (as of November 2026)2.8/5 from 100 reviews

Who is Bloomscape?

Bloomscape was started by Justin Mast, who grew up at Glass Corner Greenhouses, his parents' young-plant business now known as Mast Young Plants, and who comes from five generations of Dutch greenhouse growers. The online store opened on March 20, 2018, with headquarters in Detroit, according to the trade magazine Greenhouse Grower.

The company, Bloomscape, Inc., was incorporated in July 2017 and is listed with the BBB at 5000 Grand River Avenue in Detroit. In July 2021, Bloomscape named Mike Klepfer, a retail and e-commerce executive whose career includes Amazon and The Black Tux, as CEO, and Mast stayed on as a member of the board.

On ownership, Bloomscape's website doesn't name a parent company, and our November 2026 searches found no reports of an acquisition, sale or closure. The site was actively selling and promoting holiday gifts when we checked.

What Bloomscape sells and how prices compare

The range centers on indoor plants, with sections for giant plants and pet-friendly plants, plus pots, plant food and care products, decor and gifts. Plants come in size tiers from extra small up to tree size, and the shop also sells e-gift cards and corporate gifts and runs a trade program.

When we checked the homepage in November 2026, featured plants such as the Parlor Palm, Neon Prayer Plant and Money Tree Braid started at $54, and the XXL Bamboo Palm and Fiddle Leaf Fig were $229 each. EcoPots started at $25, and plant bundles were listed at $99 and $117. New email subscribers can get 10% off a first order.

What you're paying for is convenience: Bloomscape says each plant is repotted into a recycled-plastic Ecopot with its own soil blend before it ships, so it arrives ready to display. That's worth weighing against what a local nursery charges for a similar plant and pot.

How Bloomscape ships live plants

Shipping a living plant is the hardest part of this business, and Bloomscape describes a hands-on process. Once you order, the greenhouse team picks a plant, repots it into an Ecopot filled with Bloomscape's soil blend, inspects and wipes each leaf, and packs it in what the company calls a patented packaging system.

Weather is the main risk in transit. Bloomscape says that if temperatures are extreme in your area or along the shipping route, it may hold your order until they normalize. That matters when you order in winter or are timing a gift, because a hold can push delivery back.

The guarantee rules also reflect how fragile plants are in their first weeks. Bloomscape says some wilting or minor blemishes are normal as a plant adjusts, and it voids the guarantee if you repot an indoor plant within the first 30 days, so let it settle in the pot it arrived in.

Shipping and delivery

Bloomscape ships only to the 48 contiguous states. It doesn't ship to Alaska, Hawaii or Canada.

Indoor plants and care products ship within two to five business days of purchase. Standard shipping then takes another three to seven days, and Express Shipping two to three days, so a standard order can take close to two weeks from checkout to your door.

Shipping on orders below the free threshold is charged by plant size, and the final cost depends on your ZIP code. Base rates are:

  • Extra small plants: $3
  • Small, medium, collections and rare blooms: $5
  • Large: $10; X-large: $15; XX-large: $20
  • Tree size: $50
  • Care items and tools: $6 to $9

The free-shipping threshold is inconsistent. Bloomscape's help center says orders of $150 or more after discounts get free standard shipping, while the homepage banner in November 2026 advertised free shipping over $125. Check your cart total before you pay.

Once you place an order, Bloomscape can't change or cancel it, so double-check the address, plant size and any gift details first.

Returns, refunds and warranty

Bloomscape doesn't accept plant returns. Instead, it promises that plants will arrive in good health and guarantees all plants for 30 days after arrival.

If a plant arrives dead, Bloomscape sends a free replacement in a grower pot, which you can then move into your original Ecopot. If a plant or pot arrives damaged and you bought it less than 30 days ago, you send photos and your order number through the support form. Key conditions:

  • Photos are required as proof of damage.
  • Replacements cover only the damaged part of the order.
  • If the plant is out of stock, Bloomscape can't send the same plant as a replacement.
  • Repotting an indoor plant within the first 30 days voids the guarantee.
  • Refunds aren't processed after 30 days.

The guarantee page focuses on plants that arrive dead or damaged. It doesn't spell out what happens if a plant that looked healthy declines later in the 30 days, so contact support as soon as you notice a problem. After 30 days, the Grow-How team can still help with care advice.

Non-plant items have their own rules. Pots, tools and care products can be returned within 14 days of arrival if they're unused, unopened and undamaged, with a $10 per-item fee for return shipping and restocking taken out of the refund. Items from the Last Chance Shop are final sale, and care products or accessories that arrive damaged or defective can be replaced if you report them within 14 days.

What customers say

Bloomscape's Trustpilot rating is 2.8/5 from 100 reviews (as of November 2026), but only four of those came in the last 12 months, so the score mostly reflects older orders. The split is stark: 45% of reviews are one-star and 29% are five-star. Trustpilot notes that the company hasn't replied to negative reviews and hasn't recently invited customers to review.

The most common complaints describe plants that arrived dead or damaged, plants smaller than expected, and orders that went weeks without updates. A March 2026 reviewer said both the original plant and its replacement were too small, and some reviewers said they were offered only store credit or a small refund. A July 2026 reviewer said gift cards and names were missing from gift orders.

On the positive side, reviewers praise healthy plants on arrival and helpful customer service, with one specialist mentioned by name in several reviews. The BBB rates Bloomscape, Inc. B- and it isn't accredited. The BBB shows just one complaint in three years and none in the past 12 months, and it attributes the rating to the company not responding to that complaint.

Pros and cons

Pros

  • Plants are repotted, cleaned and packed to arrive ready to display.
  • Transparent, size-based shipping rates starting at $3.
  • A 30-day guarantee, with free replacements for plants that arrive dead.
  • Sizes from extra small to tree size, including pet-friendly options.
  • Orders may be held during extreme temperatures to protect the plants.
  • Very few BBB complaints: one in three years.

Cons

  • No plant returns, even for a change of mind.
  • No shipping to Alaska, Hawaii or Canada.
  • Repotting within 30 days voids the guarantee.
  • Orders can't be changed or canceled once placed.
  • Mixed Trustpilot reviews (2.8/5), with complaints about plant size and condition.
  • A $10 per-item fee on pot and care product returns.

Tips before you order from Bloomscape

  1. Check the size tier on the product page so you know what to expect; size complaints come up often in reviews.
  2. Review your cart carefully before paying, since orders can't be changed or canceled.
  3. Open the box as soon as it arrives, photograph the plant and packaging, and report any problem well within 30 days.
  4. Leave the plant in the pot it arrived in for the first 30 days to keep the guarantee valid.
  5. In winter, order gifts early in case a weather hold delays shipping.
  6. If you're close to the free-shipping threshold, compare the cost of adding an item with the shipping fee, especially for large plants with $15 to $50 base rates.

Is Bloomscape legit? Our verdict

Bloomscape is a legitimate plant retailer started by a member of a longtime greenhouse family, with clear shipping rates and a guarantee that covers plants that arrive dead or damaged. It's a reasonable choice if you live in the lower 48, want a large houseplant delivered ready to display, and are comfortable following its 30-day rules.

Look elsewhere if you want the option to return a plant, live in Alaska or Hawaii, or put weight on recent independent reviews, which are thin and mixed. The Sill is a comparable online plant shop to check, and a local nursery lets you pick your plant in person.

Visit Bloomscape

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