6pm.com is the discount store of the Zappos family, selling marked-down shoes, clothing, bags and accessories for women, men and kids, much of it closeouts and discontinued styles. It suits shoppers who already know their size in a brand and care more about price than about easy returns.

Short answer: yes, 6pm is a legitimate retailer owned by Zappos, an Amazon subsidiary, but you pay for return shipping, exchanges aren't offered and customer-service reviews are poor. We reviewed 6pm's shipping, return and FAQ pages, compared them with Zappos' own policies, and checked its BBB profile and recent Trustpilot reviews.

6pm at a glance

Owner/parentZappos, which bought 6pm.com from eBags in 2007; Zappos has been part of Amazon since 2009
HeadquartersLas Vegas, Nevada
What it sellsDiscounted shoes, clothing, bags and accessories for women, men and kids
Shipping (US)Free standard shipping on orders of $100+ before tax; otherwise $3.95; about 4 to 5 business days
Returns30 days from the purchase date; unworn, in original packaging; you pay return shipping; no exchanges
Customer service1-888-676-2660 (Monday to Friday, 6 a.m. to 6 p.m. Pacific), [email protected], live chat
BBB (as of November 2026)A+, accredited since 2008; 17 complaints in the past 3 years
Trustpilot (as of November 2026)1.4/5 from about 790 reviews

Who is 6pm?

6pm.com is an online discount store that has belonged to Zappos since 2007, when Zappos bought it from eBags.com. Zappos, founded in 1999 and based in Las Vegas, was in turn bought by Amazon in a deal that closed in November 2009 at a reported value of about $1.2 billion. So while the 6pm name stands on its own, the store is ultimately part of Amazon.

The site keeps that connection low-key. Its footer credits "6pm.com or its affiliates," and it points shoppers who want premium service, selection and shipping toward Zappos.com. BBB lists 6pm at 400 Stewart Ave in Las Vegas and shows it as accredited since January 2008.

We also checked the store's status for November 2026. 6pm.com is live, taking orders and publishing its own policies under a 2009–2026 copyright line, and we found no announcement that it is closing or being folded into Zappos.

What 6pm sells and how prices compare

6pm sells name-brand shoes, apparel, bags and accessories for women, men and kids. Its FAQ calls it a deals site whose prices change daily, with a selection made up mostly of closeouts and discontinued styles. The homepage advertises up to 70% off, with clearance that starts at 70% off MSRP.

The markdowns can be large. In November 2026, the homepage listed one Sofft sandal at $23.04 against a $144.95 MSRP. The trade-off is limited stock: some listings carry low-stock warnings, and 6pm doesn't take back orders, so when a size sells out you can't order it for later.

6pm says it is an authorized online retailer that buys only first-quality goods and sells original merchandise, not knockoffs. It doesn't price match, citing its daily price changes. It accepts Visa, Mastercard, Discover and American Express but not PayPal, and there's no guest checkout, so you'll need an account. We didn't see a loyalty program or financing option on the pages we reviewed.

6pm vs. Zappos: what's different?

The two stores share an owner but not a rulebook. Zappos advertises free shipping and free returns anywhere in the US, including territories and APO/FPO addresses, and gives you 60 days from receiving your order to send items back. 6pm makes you spend $100 for free shipping, charges you for return postage and counts its 30-day window from the purchase date.

6pm's draw is its closeout pricing. If you're confident about fit, the discount may be worth the stricter terms. If you might need to try several sizes or send things back, Zappos' free returns can cost less overall, even at a higher sticker price.

Shipping and delivery

Standard shipping is free on orders of $100 or more, measured before tax and after coupons; gift card amounts don't count toward the total. Below $100, standard shipping costs $3.95, and standard delivery takes about 4 to 5 business days.

For speed, the shipping page lists three paid tiers called Fast, Faster and Fastest, at $3.95, $9.99 and $14.99, and shows expected delivery dates at checkout. Billing problems or mismatched billing and shipping addresses can delay an order, and address changes or cancellations have to be made by phone rather than by email or social media.

6pm ships to every US state and territory, to PO boxes and to APO/FPO addresses. Expedited options aren't available for Alaska, Hawaii, US territories, PO boxes or military addresses, and some battery-powered items, such as certain watches, can't be expedited. It doesn't ship internationally and says package forwarders are used at your own risk.

Returns, refunds and warranty

6pm accepts returns within 30 days of the purchase date, not the delivery date, so a slow delivery eats into your window. Items must be unworn, in the condition you received them and back in the original box or packaging. If an item arrived with a security tag, leave it on: a missing or damaged tag can disqualify the refund. Final sale items can't be returned for a refund.

You pay all return shipping, and outbound shipping charges aren't refunded. Returns start from your order: select the items, print the label, remove old labels and drop the box at a USPS, UPS or FedEx location. Exchanges aren't offered, so a different size means a return plus a new order. If you're past 30 days, 6pm says to call or chat with customer service.

Refunds go back to your original payment method but can be slow. 6pm says a return can take up to 30 days to be inspected and processed after it reaches the fulfillment center, and then up to 10 business days to show on a debit or credit card (gift card refunds take up to 24 hours). If an item arrives damaged, defective or wrong, contact customer service at 1-888-676-2660 or [email protected] before starting a return. We didn't find a separate 6pm warranty.

What customers say

The official record looks better than the reviews. The BBB gives 6pm an A+ with accreditation since January 2008 and lists 17 complaints in the past three years, 4 of them in the past 12 months (as of November 2026). Delivery problems are the most common complaint category, followed by product issues.

Trustpilot is far harsher: 1.4/5 from about 790 reviews (as of November 2026), with 54% one-star and 26% five-star ratings, and only 62 reviews posted in the past year. 6pm has claimed its profile, but Trustpilot notes that it hasn't replied to negative reviews.

Recurring complaints include paying for return shipping (several reviewers put the cost at roughly $13 to $55 a package), wrong or defective items, orders stuck in processing or marked delivered but missing, unanswered phones and unhelpful chat, and account lockouts. Positive reviews are fewer and mention quick deliveries, a large selection and the discounts themselves.

Pros and cons

Pros

  • Owned by Zappos and ultimately Amazon, with an A+ BBB rating and accreditation since 2008.
  • Deep discounts, with clearance starting at 70% off MSRP.
  • Says it sells only original, first-quality merchandise as an authorized retailer.
  • Low $3.95 standard shipping, and free standard shipping from $100.
  • Ships to every US state and territory, PO boxes and APO/FPO addresses.

Cons

  • You pay return shipping, and original shipping isn't refunded.
  • The 30-day return window counts from the purchase date, not delivery.
  • No exchanges, and refunds can take up to 30 days to process after the return arrives.
  • No PayPal, no guest checkout and no price matching.
  • 1.4/5 on Trustpilot, where the company hasn't replied to negative reviews.
  • No international shipping.

Tips before you order from 6pm

  1. Build your cart to $100 to unlock free standard shipping; the total is measured after coupons and before tax.
  2. Buy sizes you already know in that brand, because returns cost postage and there are no exchanges.
  3. Keep the original box and any security tag intact until you're sure you're keeping the item.
  4. Count your 30 days from the order date, not the delivery date, and start returns early.
  5. Check whether an item is marked Final Sale before you buy, since those can't be returned for a refund.
  6. If something arrives damaged, defective or wrong, call 1-888-676-2660 or email [email protected] before starting a return.

Is 6pm legit? Our verdict

6pm is a legitimate, Zappos-owned outlet and a good fit for shoppers who know their size in a brand, want a closeout price and rarely send things back. With $3.95 standard shipping and free shipping from $100, the savings on brand-name shoes can be real.

If you're between sizes, buying a gift or expect to return items, look elsewhere: paid return postage, no exchanges and slow refunds can erase a discount quickly. Zappos itself is the natural alternative when you want free returns, and DSW or Nordstrom Rack are other discount options to compare.

Visit 6pm

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